When a leading multi-specialty site struggled with delayed recruitment and inefficient workflows for a critical Phase II diabetes trial, they faced mounting pressure to meet deadlines. That’s when they partnered with our SMO. This is the story of how streamlined site support turned things around.
The Challenge
The site encountered several challenges:
- Delayed Patient Recruitment; Enrollment lagged 35% behind schedule.
- Lack of training led to frequent errors, impacting data quality.
- Inefficient workflows and manual tasks overwhelmed the team.
These challenges risked the trial timeline and the site’s reputation as a reliable research center.
Our Approach
We implemented a tailored strategy to address the site’s pain points:
1️⃣ Recruitment Revamp:
- Designed a targeted patient outreach program using localized advertising and community partnerships.
- Introduced a patient pre-screening tool to save time and resources.
2️⃣ Protocol Training:
- Conducted interactive workshops and ongoing webinars for site staff.
- Created easy-to-access resources for quick reference during operations.
3️⃣ Workflow Optimization:
- Digitized manual processes by introducing an electronic trial management system.
- Deployed real-time tracking dashboards to monitor progress and flag issues early.
4️⃣ Proactive Support:
- Assigned a dedicated site liaison to provide round-the-clock assistance.
Results
The results were transformative:
📈 Recruitment Success:
- Patient enrollment increased by 45%, meeting the trial quota 3 weeks ahead of schedule.
✅ Compliance Improvement:
- Protocol deviations dropped by 30%, improving data integrity.
⏱ Workflow Efficiency:
- Administrative tasks were reduced by 40%, giving staff more time to focus on patient care.
🙌 Staff Satisfaction:
- Burnout scores (measured through feedback surveys) decreased by 50%, creating a more motivated team.
Key Metrics (Before vs. After Implementation)
| Metric | Before | After | Improvement |
| Patient Enrollment Rate | 65% of target | 110% of target | +45% |
| Protocol Deviations | 18 per month | 12 per month | -30% |
| Admin Hours Spent Weekly | 20 hours | 12 hours | -40% |
Conclusion
By addressing the site’s unique challenges with proactive, personalized support, our SMO enabled the team to meet their recruitment goals, reduce protocol deviations, and restore morale.
Testimonial
“Working with Kerlo Research was a game-changer for our team. Their efficient support streamlined our processes and helped us surpass our enrollment goals. The difference was night and day.”
— Site Coordinator, Multi-Specialty Research Center
So, if you are ready to transform your site’s trial performance? Contact us today, and register at Kerlo Research for free! and see how we can help you achieve your goals faster.
